Contact and Enrolment

Contact and Enrolment

Interested in one of our language courses or need further information? Feel free to drop in to our language course office for some personal advice.

Sunday– Wednesday: 9 am – 5 pm
Thursday: 9 am - 1 pm



Directions
Enrolment takes place two weeks before the course starts from 9:00 am till 5:00 pm or by appointment.
 
In order to select the suitable course for you, every course participant with previous knowledge needs to pass a placement test before enrolment. You can take a placement test to determine your level with appointment. It takes approximately one hour and costs AED 250. The fee will be allocated with the course booking.
Age - Courses offered by Goethe-Institut are designed, unless indicated otherwise, for participants aged 16 and older. The age recommendations for exam participants are specified in the Goethe-Institut’s exam regulations.

Cancellation and Refund - Withdrawal from a course or exam, respectively, shall be declared in writing and informally to Goethe-Institut. For minor participants, the written consent of the legal guardians must be obtained. In case of withdrawal prior to the first course day the course fee or exam fee, respectively, less an administration fee in the amount of 10 percent will be reimbursed. In case of withdrawal on the first course day or following the course commencement or on the exam day, respectively, a refund is no longer possible.
In case of withdrawal from an exam prior to the expiration of the registration period the exam fee less an administration fee of 10 percent will be reimbursed. In case of withdrawal after expiration of the registration period, a refund is no longer possible. When an exam date is postponed on the participant’s part, an administration fee of 10 percent will be due with the exam fee.

Certificate of Course Achievement - Participants will receive a qualified certificate of attendance. Regular attendance is a prerequisite for this certificate (70 percent of the course dates). Exam results will be announced within two weeks after the exam has been taken.

Change of Course - A change of course shall only be possible subject to the number of places available and only in exceptional justified cases and after previous consultation with the course teachers and the language course office.
Complaint procedure  - For complaints regarding the courses and exams at the Goethe-Institut, please contact the area management language courses.  Further complaint steps concerning exams shall be governed by the exam regulations.

Data protection - The course participant acknowledges that his/her registration information, billing data and performance data are electronically recorded by Goethe-Institut. The course participant agrees that Goethe-Institut continues to provide him/her with information and/or the newsletter.

Discounts - Loyalty discount: Existing course participants enrolling for another course in the following semester receive a 5  percent discount.
Student discount: University and high school students with a valid student ID receive a 10 percent discount.
Please note that only one discount can be applied.

Enrolment - Enrolment for the courses and examinations shall be done at the published dates. You must personally register for the exam. A valid passport is required in order to complete the registration. In the case of minor participants the legal guardians must give their consent. Participants without previous knowledge shall start a course at level A1.1. Participants with previous knowledge take the placement test of the Goethe-Institut and are then assigned to the appropriate course level.

Goethe-Certificate B1 Exam – An overall certificate can solely be issued in the event that all four modules have been taken and passed at a single exam venue and on the same day.

Liability - Goethe-Institut is not liable for the cancellation of their services due to force majeure (for example natural disaster, fire, flooding, war, official orders and all other circumstances, which are beyond the control of the contractual partners).
 
Number of Participants - The maximum number of participants in all courses is limited to 16 persons. The minimum number of participants is 5 persons. The minimum number of students per exam and exam date is two persons. Goethe-Institut reserves the right to cancel a course or exam date, respectively, if the minimum number of participants has not been attained upon expiration of the enrolment procedure. In case Goethe-Institut cancels the course or exam date, respectively, the total course fees or exam fees, respectively, will be reimbursed to the participant. Further claims are excluded.

Placement Test - A placement test is subject to charge. The fee will be credited with the course booking. The placement test solely serves to support the placement in the appropriate course and does not replace any certificate of language skills.

Public holidays - Dates of the Islamic holidays depend on official announcements by the religious authorities in the United Arab Emirates and can vary based on such announcements. Courses that do not take place on such days usually run for a longer period. Goethe-Institut is not obliged to provide individual make-up lessons.

Prices - The current prices and discount conditions applicable at the time of enrolment shall apply. The costs for the textbooks are not included in the course fee.

Terms of payment - The total course price or exam price, respectively shall be paid in cash or by credit card at the agreed date of payment (normally on the day of enrolment). Cheques are not accepted as payment. Fees are exclusive of course material. Fees will be refunded if the Goethe-Institut cancels the course. In case of cancellation or withdrawal after the course starts, no refunds can be issued.