Customer service

Kundenmanagement Foto: Goethe-Institut

Your contact

Your contacts at the Central Customer Management Office

If you have questions on enrollment, courses, examinations, dates and accommodation, we'll be happy to help you in German or your choice of English, French, Italian or Spanish.

We want your language course to be as successful as possible – and for you to feel at home as our guest. Call us or send an e-mail if you have questions before coming to Germany.

Your contacts at the institutes

The web pages of the Goethe-Instituts in Germany, for example www.goethe.de/berlin show the names and contact details of all contacts at the institute of your choice. Just click "Our team" on the left navigation menu.

Requests and suggestions

We endeavor to meet the highest quality standards at all times to ensure that your stay with us is a complete success. However, if any problems or concerns arise during your course, our staff at your course location will be very happy to help. If you have further questions or suggestions, please do not hesitate to contact our central Customer Management Office.