Arrival, pickup, departure

Anreise, Check in, Abreise; Foto: Fotolia, lightpoet Foto: Fotolia, lightpoet

Transfer service
Most of our young guests arrive unaccompanied by plane. For participants 9–17 years of age we offer an airport pick-up/transfer service on the official day of arrival between 8 am and 6 pm.

This costs EUR 150 for arrival and departure. You can register for the transfer up to 4 weeks before the start of the course. Please use our online form to register.

We regret that we cannot arrange airport transfers for participants in our young adult courses (18–21 years of age). In this case the participants are provided with detailed directions before the start of the course.

Arrival times
Our service staff picks up all children with arrival times between 8 a.m. and 6 p.m. at the exit of the transit area in the arrivals terminal.

In case of a flight arriving before 8 a.m. or after 6 p.m. we will arrange for an individual transfer service for your child: We have been working for years with hand-picked taxi operators. We arrange for transportation by a taxi driver who knows the destination (the boarding school) and will drive your child there. Please note: a transfer by taxi involves additional costs.

Pick-up
Our service staff are clearly identifiable: They have Goethe-Institut badges and will identify themselves with an ID card or passport. We will notify you of their names, phone numbers and ID numbers one to two weeks before the start of the course. Please give this information to your child.

Arrival at other times
! Important reminder: If the participant cannot arrive on the arrival date, please arrange for arrival on the following day.

We regret that our staff cannot provide a transfer service and accommodation or guarantee care of students before the course begins. There are also no meals available at the school at that time.

Waiting time
Naturally the children and teens will not be alone at the airport during any waiting times that occur. They will be supervised until the transportation departs for the boarding school. Transfers between the airport and the school are scheduled at regular intervals on the arrival and departure days.

Transfer to the school
Your child will travel with the supervisors by bus, van or train to the course location.

Unaccompanied Minors/UM
Most airports offer a service for unaccompanied minors. Children are provided with supervision and care before departure, on the aircraft and after landing. These costs are not included in the course fee.

If your child arrives under the care of this service, the airport staff will check the identity of our service staff before allowing your child to leave with them.

Details of this service vary among airlines. Ask your airline specifically for this service as described, for example, on these websites:
airtravel.about.com/od/childrenandairtravel/tp/UnaccompaniedMinors.htm
http://www.lufthansa.com/online/portal/lh/de/info_and_services/travel_preparation?nodeid=1770716&l=en
www.unitedairlines.de/core/deutsch/SI/cpa/children/unacompanied.html

Arriving with parents
If you are planning to take your child to the course location yourself, the ideal arrival time is between 10 a.m. and 6 p.m. On the arrival day you are welcome to tour the campus and the accommodation.

Transfer to the airport
On the official departure day your child will travel with the counselors by bus, van or train to the airport.

Accompaniment to the check-in desk
A counselor will accompany your child until check-in. In case of a flight taking off before 8 a.m. or after 6 p.m. we will arrange for an individual transfer service for your child: We have been working for years with hand-picked taxi operators. We arrange for transportation by a taxi driver who will drive your child to the airport. Please note: a transfer by taxi involves additional costs.

We regret that we cannot arrange airport transfers for the departure of participants in our young adult courses (18–21 years of age). In this case, our service staff will provide detailed information at the course location on travel to the airport or train station.

Unaccompanied Minors/UM
Are you planning to use the airline's service for unaccompanied minors? In that case your child will be met in the departure terminal. The airport personnel will check the identity of our supervisors and will accompany your child from that point onward. Our counselors remain in the departure area until 20 minutes after the flight departs.

As in the case of arriving participants, you can enquire one week before departure for the name and ID number of the counselor taking your child to the airport. Please contact the course leader directly.

Waiting times and flight cancellations
If a departing flight is delayed or cancelled, our counselors will remain with your child. This may result in additional charges due to the extended supervision period.

Departure at other times
! Important reminder: If the departure cannot be arranged on the departure day, then please arrange for departure one day before the end of the course.

We regret that our staff is unable to provide a transfer service and accommodation or guarantee care of students after the end of the course. There are also no meals available at the school at that time.

Top