Online advice is a service provided by the Jugendmigrationsdienste (Youth Migration Services; JMD). You can contact the counsellors via the internet and ask them your questions. The team of counsellors has been working for many years in the field of advising and counselling immigrants. They can provide answers to all your questions about living in Germany or problems that you encounter there. For example: Where can I get a driving licence? What job can I do in Germany? I need a solicitor – what do I have to do? …
The consultations are secure, anonymous, multilingual and free of charge. The website of the online advice www.jmd4you.de is currently in German, Russian and Turkish.
This is how to use the site:
Go to the online advice service website. You will see this picture:
Click on "Login". Here you can register. Then click on "New initial inquiry":
Enter your question in the field. Sample questions are shown below the field. These will help you to formulate your own question:
Once you have finished and submitted your question, you will receive an answer within 24 hours. You won’t find this answer in your normal e-mail account. You have to log back into the online advice website. Next click on “Mein JMD (My JMD)”. You will find your question(s) and answer(s) there.
But you can only read the answer to your question in the JMD online advice portal. It is secure and anonymous. No one sees the question and answer – only you and the counsellor.
You can also ask your questions using chat or in a forum with the JMD online advice service. However that is not anonymous: you can also communicate with other immigrants through the chat and in the forum. Everyone can read your questions and answers.
The "FAQ" section is new. Here you will find answers to common questions. But you can also ask your own question about the FAQ topics: