CALL FOR OFFFERS FOR THE PROVISION OF IT-SERVICES

The Goethe-Institut is the cultural institute of the Federal Republic of Germany with a global reach. We promote knowledge of the German language abroad and foster international cultural cooperation. We convey a comprehensive image of Germany by providing information about cultural, social and political life in our nation.

The Goethe-Institut invites offers from suitable IT-Administrators, who will provide IT-Service on a contract basis for the Goethe-Institut from 01.01.2026 till 31.12.2026.

The IT-Administrator will be on-site for 16 hours weekly (8 hours per day and 2 days a week) at the Goethe-Institut Office, in 7B Anifowoshe Street, Victoria Island, Lagos. Office space and equipment will be provided.

The administrator is responsible for maintaining and ensuring the operability of the existing ICT systems, providing desk support, trouble shooting, server maintenance, regularly updating computer software and programs, providing technical assistance to projects of Goethe-Institut in Nigeria for ICT related questions/problems.

In particular, the administrator is responsible for following tasks, including, but not limited to

• Ensure existing ICT systems operate and function correctly.
• Regularly update and maintain computer software and hardware.
• Provide technical support for projects and programs, addressing ICT-related questions and issues.
• Update IT documentation for audit purposes.
• Implement and comply with existing Goethe-Institut ICT standards and policies in coordination with the Director and the Head of Administration of the Goethe-Institut (hereinafter referred to as “IT Responsible”).

• Documentation: Elaborate, maintain, and update systems documentation (network diagram) and inventory of hardware, which should be handed over to the person responsible for IT in a specific program, project, or department.
• Equipment Maintenance: Ensure that hardware (laptops, PCs, servers, printers, digital cameras, scanners, switches, firewalls, backup devices, and other hardware) is up-to-date and aligned with current Goethe-Institut standards.
• Installation: Configure and install newly delivered equipment, ensuring that PCs and laptops are installed and configured per the recommendations in the Goethe-Institut IT Guideline.
• Server Issues: Address and resolve ongoing server-related challenges.
• Decommissioning: Safely de-install old equipment and manage the destruction of confidential data.
• User Support: Maintain and support hardware used by staff, providing troubleshooting and repairs as needed. This includes, but is not limited to, PCs, laptops, smartphones, printers, digital cameras, scanners, tablets, and other hardware devices used by the Goethe-Institut.
• Diagnosing and Repairing Equipment: Diagnose and repair equipment as feasible, pending prior approval from the IT Responsible.
• Hardware Purchases: While observing Goethe-Institut standards, discuss possible new hardware/network purchases or improvements with the IT Responsible. Test new hardware systems and provide recommendations for new purchases, including upgrading existing systems and accessories for PCs and network systems.
• Workstation Management: Set up and maintain workstations, hardware, and software as needed. Perform seasonal cleaning of computers or as necessary. Provide user support at the workstations as needed and keep workstation cables tidy.
• Equipment Organization: Keep all IT equipment in order in the technical office storeroom, classrooms, and library.
• Technical Office Preparation: Prepare new offices with necessary technical infrastructure, including switches and cables.
• Equipment Lending Rules: Follow the rules for lending equipment.
• Asset Management: Maintain an asset registry, label equipment, and manage equipment lending and theft reporting.
• Environmental Setup: Ensure UPS and inverters are functional and connected devices are operational.
• Printer Management: Replace ink cartridges when necessary and conduct a monthly stock take of ink cartridges. Manage printer network connectivity, scan-to-email settings, and installation on user computers. Clean scanning surfaces as needed and liaise with printer service providers (e.g., meter readings, maintenance, repairs), organizing service of printers when needed.

• Software Documentation: Elaborate, maintain, and update systems documentation and inventory of software according to Goethe-Institut standards.
• Operating System Installation: Install operating systems and maintain servers and client PCs in line with Goethe-Institut standards, documenting the configuration of servers and workstation PCs in coordination with the IT Responsible.
• Software Installation: Install software approved for Goethe-Institut use on workstation PCs/laptops per Goethe-Institut standards.
• Software Support: Support all standard Goethe-Institut software.
• Software Testing: Test new or updated software with the latest versions, observing Goethe-Institut standards.
• Backup and Security Maintenance: Ensure the availability and maintenance of backup instances and security programs to maintain system security.
• Anti-Virus Management: Regularly update anti-virus software and conduct virus scans.
• Server Maintenance: Maintain the server in the server room.
• Active Directory and DHCP Maintenance: Maintain Active Directory (users and security) and DHCP (network addresses).
• Wi-Fi Management: Maintain Wi-Fi, ensuring network connectivity for wireless devices, install new wireless access points when needed, keep wireless users and passwords updated, and ensure Wi-Fi security as established by Goethe-Institut HQ.
• Data Monitoring: Monitor private data in backups and report to the IT Responsible when the amount of private data exceeds limits.
• Phone Management: Oversee iPhone deployment and maintenance.
• Information Security Assessments: Conduct assessments related to information security.

• Monitor and manage internet connection quality with service providers.
• Manage connectivity to ensure that the connection is efficient and stable.
• Firewall Management: Managed by Goethe-Institut HQ; coordinate with Goethe-Institut HQ on firewall management and connectivity issues

• Elaborate, maintain, and update systems documentation and LAN configuration.
• Manage network connectivity by checking switches, cables, and power to network equipment.
• Maintain network cabinets, tidy cables, and mark ports and network cables for easy identification; keep an info sheet regarding the network.
• Maintain the Local Area Network (LAN) while observing Goethe-Institut standards.

• Backup and restore data as needed during equipment changes in line with Goethe-Institut standards.
• Consult with suppliers to ensure network and hardware functionality.
• Conduct performance tests on internet connections.
• Conduct performance tests on the network and internet connection in cooperation with the ISP.
• Document all installations and configurations.
• Advise the IT Responsible or the person responsible for IT-related issues in projects on possible new purchases or improvements of hardware and networks based on requirements and recommendations outlined in Goethe-Institut ICT guidelines and policies.

• Good communication skills
• Willingness and ability to attend training at the HQ of Goethe-Institut or digitally
• German language skills a plus
• Very good IT knowledge, in detail:
  • at least 5 years of experience performing similar tasks
  • certified IT knowledge: the configuration, administration and operation of LANs
  • Internet Connections
  • Microsoft Windows Server
  • Hardware (PCs, printers, scanners, routers etc.)
  • Microsoft Office Software
  • Microsoft Operating Systems
  • Apple Software iOS (iPhones, iPads etc.)

• Kindly send your enquiries and offer to the Head of Administration via abiolamorakinyo.oladimeji@goethe.de not later than 12.12.2025.
• Your offer must include your honorarium per hour, your IT certifications and evidence that you have the required experience (this could be previous or current service contract with other organizations).
• The subject line of the email must read “IT Services for Goethe-Institut 2026/ [Name of Your Company]”.