TERMS OF PAYMENT
Fees are payable in full on enrolment, no later than 5 working days* after registration.

We accept payment via bank transfer or PayNow.

Failure to make payment on or before the stipulated date will result in cancellation of your booking without further notice.

The contractually binding fee is the fee stated on the website of Goethe-Institut Singapore.

CHANGES, CANCELLATIONS AND REFUNDS
Change of examination date:
One time only, up to 15 working days* before the examination date, free of charge, subject to availability.

Cancellations:
Up to 15 working days* before the examination date free of charge.
14 - 10 working days* ahead of the examination date subject to an administrative fee of S$90.
9 working days* or less before the examination date no refund can be given for cancellations.

Cancellations and requests to change the examination date must be submitted in writing. The date of cancellation shall be the date of receipt at the Goethe-Institut Singapore.

For refund to foreign bank accounts, bank charges are fully borne by the refund recipient.
 
GENERAL CONDITIONS
The examinations offered are recommended for adult participants (16 years and above), unless stated otherwise.

Once an examination is fully booked, we cannot accept more participants even if the registration deadline has not expired.

Examination participants are advised to ensure adequate language proficiency before registering for a Goethe exam. If you are unsure about your language level, please consult our exam coordinator (email) for advice before registering.

LANGUAGE CERTIFICATES
By default all exam certificates and participation confirmations are issued as digital certificates only. The documents can be accessed via the MeinGoethe platform. Upon completion of the exam, participants receive email correspondence with instructions on how to access the documents. In case of any questions, please contact the Language Office (email).
Participants who require a printed certificate can request this by email from the Language Office for an administration fee of S$30 per document. The printed document can be either picked up personally or sent via post (postal fees apply). Pick-up by a third party is possible with a written authorization letter from the exam participant and copy of ID.

GOETHE-INSTITUT LIABILITY / FORCE MAJEURE
The liability of the Goethe-Institut and its employees is limited to intent and gross negligence. The Goethe-Institut is also not liable for disruption to its services due to force majeure (e.g. natural disaster, fire, flood, war, official orders, and all other circumstances beyond the control of the contract parties).

When an extraordinary event or circumstance beyond the control of Goethe-Institut such as war, strike, riot, crime, epidemic or an event described by the legal term act of God (hurricane, flood, earthquake, volcanic eruption, etc.), we will offer course adjustments (e.g. room or class schedule).

* Working days = Mon-Fri