To get a refund, a notice of cancellation must be received by the Goethe-Institut 5-9 business days before the commencement of the course. A cancellation fee of 10% of the full course fee is applicable. No refunds will be paid from the day that the course starts, whether or not a participant cancels. Where the participant has cancelled the course, the participant acknowledges that the outstanding course fee amounts to a reasonable cancellation penalty.