Contact and Information
Washington

Learners Photo: Goethe-Institut/Sonja Tobias

Contact and Information

Interested in one of our language courses or need further information? Feel free to drop in to our language course office for some personal advice.

Monday - Thursday: 10am - 6:30pm
Friday: 10am - 3pm
And by appointment
If you are an absolute beginner, please register for one of our general language courses A1.1 online. Returning students should also register online. If you have previous knowledge of German and are not sure which course is right for you, please contact us and we will send you our password-protected online placement test by email: 
germancourses@washington.goethe.org
Course materials are not included in the course fee and can be ordered from IBIS:
www.ibiservice.com/category-s/90.htm
1. General Conditions

1.1 Course participants must be at least 18 years of age. Young learners (13-17 years of age) are admitted to our young learners courses and may be admitted after prior consultation in adult courses.

2. Terms of Payment

2.1 Fees are payable in full on enrollment. We accept cash, cheques, credit and debit cards. Unless stated otherwise books must be purchased separately.

3. Course Fees

3.1 The fee stated on the course description page at the time of application is the contractually binding fee. 

4. Cancellation and Refunds

4.1 In case of cancellations following fees apply: a) Up to 4 weeks before beginning of course 10% of course fee, b) Up to 1 week before beginning of course 20% of course fee, c) Up to 1 day before beginning of course 30% of course fee, d) After course begins 100% of course fee. Students should consider their personal commitments and circumstances before enrollment, as we regret that no fees are refundable once the course has started.
We reserve the right to cancel classes with fewer than 10 course participants up to 24 hours before a course is due to start. In this case a full refund of the course fee paid will be given. No other costs except the course fee will be refunded.

Exam fees or non-refundable at any time after booking.

4.2 Cancellations must be made in writing (email will suffice, send to: germancourses-washington@goethe.de).

4.3 Cancellation of individual and minor group lessons
Notices must be sent in writing within 24 hours. Otherwise, payment must be made for the agreed lessons.
 
4.4 No course book refunds will be given. Course books may be exchanged in the event that the student wishes to change his or her course level after term beginning. Only books in new condition may be exchanged.

5. Courses

5.1. Placement in a particular course level is based on the results of the preliminary placement test and the information provided in the participant's application.

5.2. All courses will have a minimum of 8 and a maximum of 16 participants unless otherwise stated in the course program.

5.3 For the purposes of quality assurance and professional development for our faculty, your class may periodically be audited by members of our staff. Your class may have a teacher on training for guided teaching experience as well as a guest instructor for part of a session or for an entire session. In some instances, these visits may be recorded for our internal use. All guest instruction is coordinated with our certified teacher trainers.

6. Responsibilities of the Course Participant

6.1 The course participant is required to obey all course regulations and all house rules for the duration of his or her course at Goethe-Institut.
 
7. Liabilities of the Goethe-lnstitut

7.1 The liability for damage and legal responsibility of GI and its employees is limited to intent and negligence. Neither the GI nor its employees are liable for the cancellation of its services due to acts of God, industrial action, reasons due to the negligence of parties other than the GI or otherwise unacceptable reasons.

7.2 In case of inclement weather, German classes may be cancelled when the federal government's operating status is listed as "CLOSED" or "EARLY DISMISSAL:" www.opm.gov/status. If the federal government should close, we will make every effort to inform you by email. Our language program operations are not typically affected by delays or liberal leave, etc. If, under this policy, classes are cancelled due to inclement weather, they will be made up prior to the end of the current session at a time/date determined by the language courses and exams department.

8. Conflict Resolution / Suggestions

8.1 Our Language Corses and Exams Department can advise you about the Goethe Institut's language courses and examinations in the USA and in Germany. Please do not hesitate to contact us: we are here to help. Please use the following email link to address suggestions, complaints, comments, etc. to the language courses and exams department: germancourses-washington@goethe.de.

The Goethe-Institut Washington constantly strives to improve its business processes and customer service and your comments are greatly appreciated. Contact us here. If you would prefer to submit your comments in writing, please use the address below:

Goethe-Institut Washington
Attn.: German Courses and Exams
1990 K Street NW Ste 03
Washinbgton, DC 20006