Reception Staff Member (m/f/d)

The Goethe-Institut is the cultural institute of the Federal Republic of Germany, active worldwide. We promote knowledge of the German language abroad and foster international cultural cooperation.

We are seeking, starting October 1, 2026 or later, a committed and service-oriented assistant for reception, course administration, and administrative support in the language course department. The position is full-time (40 hours/week), limited to two years, with the possibility of extension.

Tasks:
Reception duties (Service staff “DHP”, 50% workload):

• Providing information and advice to visitors, answering and forwarding phone calls, managing the general info email account
• Supervising and monitoring the reception and gallery
• Coordinating transport orders with external companies, in consultation with administration
• Cross-departmental support: ordering office supplies, booking flights, reserving hotels, hosting visitors, conducting research tasks

Course administration and language department assistance (Administrative staff “SB", 50% workload):

• Basic initial consultation for language courses and exams
• Supporting course registration, including enrollment, textbook sales, and payment processing
• Maintaining data in the administration system (OSKA)
• Assisting with course administration, coordinating and preparing classrooms, ensuring exam security
• Occasional supervision during German exams

Requirements:

• Excellent command of English and Cantonese
• Very good, proven German skills or willingness to acquire them outside working hours
• Good communication skills in Mandarin are an advantage
• Strong service and customer orientation, friendly, professional, and confident demeanor
• Proficiency in MS Office applications and willingness to learn the institute’s administration system
• Excellent organizational, multitasking, and time management skills, with the ability to complete tasks efficiently under pressure
• High flexibility, reliability, punctuality, and accuracy with strong attention to detail
• Sense of responsibility and ability to work well in a team

What we offer:

• A two-year fixed-term contract with the prospect of extension
• Salary and working conditions in line with good local standards: 5-day work week including Saturday, 13th-month salary, 20 vacation days per year, MPF, health insurance

Application:
Please send your complete application documents (motivation letter, CV, certificates, references as one PDF file, max. 5 MB), preferably in German, by email no later than September 15 to Ms. Ying Cui, Head of Administration, Ying.Cui@goethe.de. Please indicate “Reception Application” in the subject line.