CRM Pilot
Project Contract

The Goethe-Institut is the cultural institution of the Federal Republic of Germany operating worldwide. We promote knowledge of the German language abroad and foster international cultural cooperation. Our international field of activity requires great openness to other cultures and a high intercultural competence.

Project description

• Consultation on and project management of the implementation of Customer Relationship Management (CRM) tools for the Goethe-Institut in Australia as a pilot focused but not limited to the customer/client database, an event management tool and newsletter.
• Cutover manager and if required: hyper-care lead
• Responsible for the Go-Live of the CRM system
• Planning technical, operational and business tasks, aligning the activities across the project teams and acting as final point of escalation for all cutover related issues.
• Responsibility for the post-Go-Live for the hyper-care phase where intense support for other shareholders will be provided.

Project Period

01.09.2026-31.08.2027 with the possibility of extension

Payment

The consignee will receive a fee of AUD60/hour.
The total work and services provided under this contract shall not exceed 2,000 hours during the contract period.

A review of work progress will be set between both parties monthly before any payments are released. The fee will be paid upon receipt of an itemized monthly tax invoice including GST if applicable.
Authorized expenses incurred on behalf of the Institute will be reimbursed.

Skills required

• IT professional with working experience in the consulting, cultural, education or research sectors.
• Fluency in German and English
• Driven by a continuous desire to keep learning, used to working cross-functionally with different teams in challenging projects, strong aspiration to improve complex IT systems

Please submit your complete application electronically to recruiting-australia@goethe.de no later than August 15 2026.