What should be done in an emergency?

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MWND Notfall

Most important emergency numbers. All emergency numbers can be called free of charge from any phone without having to insert cash or a credit card.

Man sieht den oberen Teil eines grauen Gebäudes mit einem Schild, das ein rotes Kreuz auf weißem Grund zeigt. © Goethe-Institut

Police: 110

The police are responsible for non-medical emergencies, crime and serious traffic accidents.

  • Please enter your name and
  • where the incident happened
  • what happened
  • which persons are affected
  • what injuries are present
  • wait for further questions!

Children

For children, the same criteria and numbers generally apply as for adults. It is also important when children are involved to know how to behave and the important rules in order to respond quickly and correctly. First of all, if a child falls, comfort and calm him or her. It is important to keep calm and assist the child quickly, not to worry too much and to properly manage any necessary emergency call. A complete first aid kit should be available at home to cover lacerations with a pressure bandage or open fractures with a germ-free wound dressing.

Child and youth hotline: 0800/1110333

Call this number for children and youth issues, Internet-related concerns and sexual abuse.

Parent hotline: 0800/1110550

Call this number for educational issues, Internet-related concerns, sexual abuse of children and all other issues parents have with their children.

“Violence against women” support hotline: 08000/116016

Nationwide counselling service for women affected by violence, social environment issues and to reach specialists. It is available free of charge, anonymously, around the clock and 365 days a year.

Support hotline for pregnant women in need (anonymous and secure): 0800/4040020

Crisis line: 0800/1110111

Problems and crises, such as issues with partners, bullying at school and in the workplace, job loss, addictions, illness, loneliness, crises, and spiritual issues can all be discussed here.

Emergency blocking: 116116

Call to block EC and credit cards as well as identity cards if they are stolen or lost.

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